Return Policy

This is the Refund, Repair and Return Policy of Battery Factory
At Battery Factory, we want our customers to be completely satisfied with their purchase.

Please read this Refund, Return and Repairs Policy prior to making a purchase from Battery Factory, so you are familiar with our policy on refunds, returns and repairs. Please note that any rights under this policy.

We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Change of Mind Please choose carefully as refunds are not normally provided for a change of mind, wrong selection or because you have found the goods cheaper elsewhere. In any case where we decide, in our absolute discretion, to provide a refund for a change of mind, a restocking fee and any freight costs may be deducted from the refund.

If any goods arrive damaged, please contact us as soon as possible. We will issue you with a Return Merchandise Authorisation number (RMA number) to help track the process. Please use the RMA number in any communications regarding your damaged goods.

If damage is present when the goods arrive, please do not accept delivery of the damaged product and advise couriers to return to sender. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds will be processed by Battery Factory and will normally be processed within 5 business days and you will be provided with email acknowledgement.

Where Battery Factory considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Battery Factory will be at Battery Factory cost.

You may return goods we have delivered to you by mail by contacting us.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If we have requested you to send the goods to us, please include the RMA number. We recommend you use a traceable delivery method.
If any goods cannot be easily returned to us, due to their size or the fault, please contact us and we will assist you with an alternative.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.